Warranty & Refund Policy

Warranty & Refund Policy

At ITONLINE.PK, customer satisfaction is our priority. We ensure that all products are properly tested before dispatch. Please read our warranty and refund policy carefully before placing an order.

🔹 Warranty Policy

✅ Warranty Coverage

  • New Products:
    Warranty will be provided as per manufacturer or distributor terms.

  • Used / Refurbished Products:
    ✔ 7 Days Checking Warranty (unless otherwise mentioned)
    ✔ Covers functional issues only

  • Laptop Parts (Motherboard, Fan, Battery, RAM, SSD, HDD, etc.):
    ✔ Tested before shipping
    ✔ Warranty valid only if seal is intact

❌ Warranty Does NOT Cover

  • Physical damage or broken items

  • Burnt or short-circuited products

  • Water or liquid damage

  • Improper installation or mishandling

  • Software issues or compatibility problems

  • Damage caused by power fluctuation

  • Products without warranty sticker or seal

🔁 Refund & Replacement Policy

✅ Replacement

  • Replacement is allowed only if product is faulty and reported within 24–48 hours of delivery.

  • Product must be returned in original condition with seal intact.

  • Replacement depends on stock availability.

❌ No Refund Policy

  • Cash refund is NOT available

  • Refund is not applicable for:

    • Change of mind

    • Compatibility issues

    • Used or installed items

    • Sale / clearance items

(Only replacement or store adjustment will be provided if applicable.)

📦 Return Shipping

  • Return shipping cost will be borne by the customer

  • If the product is faulty from our side, we will cover return shipping

⚠️ Important Note

  • Always confirm model number and compatibility before placing order

  • We recommend professional installation

  • ITONLINE.PK is not responsible for damage caused by improper handling

📞 Support

For warranty or support:
📱 WhatsApp: 0322-6309455
🌐 Website: www.itonline.pk